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Yes! Poochles India aims to provide customers with a hassle free online shopping experience for your pet. You are welcome to ask for a replacement within 2 days of receiving the product delivery.
For raising a replacement request due to any reason, you can reach us through phone/chat/message or email. Once you have requested a return, we will immediately initiate the investigation process to ensure that replacement is made at the earliest.
Please ensure that the product is unused, no damaged, with the original packaging and has receipt or invoice with it. *Please note that replacement will be made only after thoroughly investigating the reason for which you want to replace the product.
Product that has reached the customer will be refunded as store credits(conditions apply). If request has been raised before shipping, then the refund will be refunded as cash to the original payment method ( credit card, debit card or bank ) within 4 days.
We strive to ensure 100 % customer satisfaction by providing them exactly what they need. However, if you receive a wrong product; you can certainly raise a request for replacement. This cost will be completely borne by Poochles.
Unlike other companies, Poochles strives to deliver high quality and takes quality of products very seriously. If you raise a request for return or replacement and you are not satisfied with the quality of product; our quality team will perform a thorough quality inspection. If our team finds that your request is genuine and replacement can be made, it will be processed at the earliest.
Once you have raised a replacement request, our team will investigate to check whether the product is eligible for replacement or not. Once confirmed, replacement process will be initiated soon. We will notify you regarding the same via E-mail or SMS. The next expected delivery date will be mentioned in the E-mail/SMS. Keeping in mind the value of your precious time, we try to replace the product in the minimum time period possible.