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Yes! Poochles India aims to provide customers with a hassle free online shopping experience for your pet. Poochles will gladly help you process your return in a friendly and convenient manner.
You are welcome to ask for a replacement, store credit return within 2 days of receiving the product delivery.
Poochles will offer you an exchange or complete refund ( by way of store credit ) if you are not satisfied with the product you received, provided that the product and associated packaging received by Poochles is in its original condition and is re-saleable. This will determined by our returns quality team. If the return product is received damaged, or non-saleable, we may not be able to issue a store credit.
In the event you have placed an order and wish to cancel it before the shipment has been dispatched, please note that a store credit will be provided.
We do not provide any refunds back to your card/bank account for returns / exchanges.Only store credit will be provided, which can be used for future purchases.
For raising a replacement request due to any reason, you can reach us through phone/chat/message or email. Once you have requested a return, we will immediately initiate the investigation process to ensure that replacement is made at the earliest.
Please ensure that the product is unused, no damaged, with the original packaging and has receipt or invoice with it. *Please note that replacement will be made only after thoroughly investigating the reason for which you want to replace the product.
Product that has reached the customer will be refunded as store credits(conditions apply). If request has been raised before shipping, then the refund will be refunded as cash to the original payment method ( credit card, debit card or bank ) within 4 days.
You are welcome to request a size exchange and Poochles will gladly exchange your product for you, as long as the original product is in original packing and has the receipt. However, we recommend that you measure your dog/pup/cat accurately using the size chart of the product prior to purchasing a size for the product. If you purchase the product, still find that you need a different size, for example a larger or smaller size, then you will be responsible for bearing the return shipping charges for the exchange. This will be communicated to you by your friendly Poochles representative.
While Poochles will be very accommodating of customer returns, some product categories are not able to be returned, given the nature of the product. The items that Poochles will not be able to accept return on are listed below (unless the item has been received by the customer in a damaged or faulty condition.)
Edible and perishable items such as food, treats, supplements.
Any personalised product e.g. personalised engraved identification tag
Bedding, crates, pens e.g. mats, beds, blankets, tipi tents etc.
Cat litter trays
Cat furniture and scratchers
We strive to ensure 100 % customer satisfaction by providing them exactly what they need. However, if you receive a wrong product; you can certainly raise a request for replacement. This cost will be completely borne by Poochles.
Unlike other companies, Poochles strives to deliver high quality and takes quality of products very seriously. If you raise a request for return or replacement and you are not satisfied with the quality of product; our quality team will perform a thorough quality inspection. If our team finds that your request is genuine and replacement can be made, it will be processed at the earliest.
Once you have raised a replacement request, our team will investigate to check whether the product is eligible for replacement or not. Once confirmed, replacement process will be initiated soon. We will notify you regarding the same via E-mail or SMS. The next expected delivery date will be mentioned in the E-mail/SMS. Keeping in mind the value of your precious time, we try to replace the product in the minimum time period possible.
Your store credit will be refunded to your Poochles wallet. You can utilize your poochles wallet amount on further purchases of your choice across the store.